Terms & Conditions

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1. THE CONTRACT

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The Contract for booking of both self catering holiday units will be between the Owners (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) in the following booking conditions. UK law will govern the Contract. The contract of hire is not effective until we have received the booking payment in full. The contract will be subject to these booking conditions, and must be complied with. When you request us to make a reservation, you must provide us with your identification information including, but not limited to, your name, address, contact telephone number and email address.

 

2. PAYMENT

 

All payments for reservation purposes are made in full on completion of booking. By providing credit/debit card details on confirming a booking, you are entitling us to deduct any sums due under your reservation, and any associated contracts you enter into with us, using these credit/debit card details. You may contact us at any time to provide different valid card details for future sums due should you so wish.

 

3. CANCELLATION

You may cancel a reservation without charge if you give us prior notice before the earliest check in time we have given you for your reservation, the notice period is as follows: •

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- 5 days prior to the 3pm check in of your reservation

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If you cancel prior to the 5 day notice period of your reservation check in, we will refund to you in full any sum you paid in advance for the booking.

 

If you cancel but do not give us prior notice inline with the 5 day cancellation notice period in accordance with the timeframes we will be entitled to charge you a Late Cancellation Charge and no refund will be given.

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4. CANCELLATION INSURANCE

 

Cancellation Insurance is not compulsory but we strongly recommend such insurance to protect against the cancellation penalty.

 

5.CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER (FORCE MAJEURE)

 

We may have to cancel a booking before the start date of your stay due to an event outside our control or the unavailability of key personnel or key materials without which we cannot provide the accommodation. We will promptly contact you if this happens.

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Except where otherwise expressly stated in these Conditions we shall not be liable, jointly or individually for any changes cancellations, effect on your holiday, loss or damage suffered by you or for any failure by us to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) beyond our reasonable control (referred to as a force majeure in these Conditions). By way of example, force majeure includes fire, flood, exceptional weather conditions, destruction or damage of the property by any cause (other than by negligence by us) and all similar situations. No compensation, expenses, costs or other sums of any description (including without limitation the cost of securing an alternative property/accommodation) will be payable in such circumstances by us to you, however you will be refunded the full amount of the booking.

 

6. PERIOD OF HIRE

 

You should not arrive before 3pm on the commencement date, and leave by 10am on the day of departure. Failure to do so will result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.

 

7. NUMBER OF PERSONS USING THE PROPERTY

 

Under no circumstances may more than two adults, the maximum number of persons occupy the property. We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party must not use the facilities. The accommodation is adult only, no children. 

 

8. LIABILITY

 

Church Farm Retreats, its employees and its representatives shall not be liable to you or your party's for loss or damage to property howsoever arising. You must take all necessary steps to protect and safeguard your personal property.

 

9. CARE OF THE PROPERTY

 

You are responsible for the property and are expected to take all reasonable care of its kitchen, furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking is not allowed in either of the accommodation.

 

10. DAMAGES & BREAKAGES

 

You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. If you lose a key we will replace it upon you paying for the cutting of a new one.

 

11. PETS

 

We do not accept pets.

 

12. RIGHT OF ENTRY

 

We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

 

13. COMPLAINTS

 

Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return.

 

14. DATA PRIVACY STATEMENT

 

We treat any data collected during the course of making bookings or dealing with enquiries in strict confidence.